Local Government & Social Care Ombudsman

In a request to the Local Government and Social Care Ombudsman (‘the LGO’) the complainant has requested information about its complaints processes.  The LGO’s position is that the relevant information it holds is published on its website and that the information is therefore exempt from disclosure under section 21(1) of the FOIA as it is accessible to the complainant by other means. The Commissioner’s decision is that the information that the LGO holds that is relevant to the complainant’s request is accessible to the complainant on its website and that section 21(1) is therefore engaged. The Commissioner does not require the LGO to take any remedial steps.