Financial Ombudsman Service

The complainant has requested information about the Alternative Dispute Resolution (‘ADR’) Regulations. The Financial Ombudsman Service (‘FOS’) has refused to disclose the requested information under section 21(1) of the FOIA as it considers the information is already reasonably accessible to the complainant by other means. The Commissioner’s decision is as follows: FOS is entitled to refuse the request under section 21(1) of the FOIA as the information is already reasonably accessible to the complainant; the information is published on FOS’ website and FOS has also provided him with a copy of the information under the ADR Regulations. The Commissioner does not require FOS to take any remedial steps. Information Tribunal appeal EA/2021/0147 Appeal Struck Out.