London Borough of Waltham Forest

The complainant wrote to the public authority seeking details of remedies, compensation or any other types of payment made to tenants over a five year period in relation to repairs or improvements to the condition of their properties. The public authority refused to comply with the request on the basis of section 12(1) FOIA (compliance would exceed the appropriate limit). The Commissioner concluded that the public authority was entitled to rely on section 12(1) FOIA. The Commissioner however found the public authority in breach of section 16(1) FOIA and ordered it to take steps to ensure compliance with the Act.