Maker with Rame Parish Council

The complainant requested information from Maker with Rame Parish Council (“the Council”) about its decision-making process in relation to its dealings with unreasonable customers and persistent complainers. The Commissioner’s decision is that the Council failed to respond to the request within 20 working days, and was therefore in breach of regulation section 10 of the FOIA. As a response has now been issued, the Commissioner does not require any steps to be taken.