Financial Ombudsman Service

The complainant has requested information associated with the Financial Service Ombudsman’s handling of a complaint submitted to it. The position of the Financial Ombudsman Service (‘FOS’) is that it does not hold the specific information requested. The Commissioner’s decision is as follows: FOS has directed the complainant to published information broadly within scope of their request – the Financial Conduct Authority’s Handbook. On the balance of probabilities, FOS does not hold any other relevant information and has complied with section 1(1) of the FOIA. The Commissioner does require FOS to take any remedial steps.  First-tier Tribunal (General Regulatory Chamber) Information Rights appeal EA/2023/0021 appeal dismissed.