Parliamentary and Health Service Ombudsman
- Date 20 January 2022
- Sector Other
- Decision(s) FOI 1: Not upheld, FOI 10: Upheld
The complainant requested information relating to case-handling procedures. The Parliamentary and Health Service Ombudsman initially withheld the information before disclosing all the information it said it held within the scope of the request. The Commissioner’s decision is that, on the balance of probabilities, the PHSO holds no further information beyond that which it has already disclosed to the complainant or published on its website. However, as it failed to respond to the request within 20 working days, it breached section 10 of the FOIA. The Commissioner does not require any further steps.