Children and Family Court Advisory and Support Service

The complainant has requested, from the Children and Family Court Advisory Support Service (“CAFCASS”), information about staff complaints. CAFCASS disclosed some of the requested information, found that some was not held and refused to disclose the remainder, on the basis of section 40(2) (Personal information) of FOIA. The Commissioner’s decision is that, where cited, the requested information was not held. However, although not cited by CAFCASS, it should have neither confirmed nor denied holding some of the requested information in reliance on section 40(5)(Personal information) of FOIA. The Commissioner does not requires any steps as a result of this decision.