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Financial Ombudsman Service

  • Date 19 December 2022
  • Sector Other
  • Decision(s) FOI 12: Not upheld, FOI 17: Partly upheld

The Commissioner is satisfied that FOS is entitled to rely on section 14(1) to refuse to comply with the complainant’s seven requests because the requests are vexatious. FOS’ refusal breached section 17(5) as it was issued outside the 20 working day requirement in respect of the earlier requests. The Commissioner does not require FOS to take any steps.