London North Eastern Railway
- Date 6 December 2022
- Sector Other
- Decision(s) FOI 12: Not upheld, FOI 16: Upheld
The complainant has requested LNER to disclose details of complaints logged against Train Managers from 1 November 2021 to the date of their request. LNER refused to comply with the request, citing section 12 of FOIA.
The Commissioner’s decision is that LNER is entitled to rely on section 12 of FOIA. However, LNER failed to comply with section 16 of FOIA (duty to provide advice and assistance). The Commissioner requires LNER to provide advice and assistance to the complainant in accordance with section 16 of FOIA.