Financial Ombudsman Service

The complainant requested information relating to resources used by case handlers at the Financial Ombudsman Service (FOS). FOS disclosed some information and withheld other information under the exemptions for law enforcement (section 31) and prejudice to the effective conduct of public affairs (section 36). The Commissioner’s decision is that FOS was entitled to rely on sections 36(2)(b)(i) and (ii) to refuse the request. The Commissioner does not require FOS to take any steps.