Financial Ombudsman Service
- Date 13 March 2023
- Sector Other
- Decision(s) FOI 10: Upheld, FOI 17: Upheld
The complainant requested minutes of particular Committee meetings. The Commissioner’s decision is that the Financial Ombudsman Service breached sections 10(1) and 17(1) of FOIA as it did not communicate all the non-exempt information or issue a refusal notice within 20-working days of the request. It is not necessary for the Financial Ombudsman Service to take any remedial steps.