Financial Ombudsman Service
- Date 4 October 2023
- Sector Other
- Decision(s) FOI 1: Upheld, FOI 10: Upheld, FOI 43: Partly upheld
The complainant has requested the Financial Ombudsman Service (FOS) to disclose some training materials. FOS refused to disclose the requested information, citing section 43 of FOIA. During the Commissioner’s investigation FOS decided to disclose some information to the complainant. For the remainder, the Commissioner is satisfied that section 43 of FOIA applies. The Commissioner has recorded a breach of section 1 and 10 of FOIA for failing to disclose information to the complainant to which they were entitled, within 20 working days of the receipt of the request. The Commissioner does not require any steps to be taken.