Financial Ombudsman Service

The complainant has made 32 information requests to FOS for copies of guidance, rules and codes of conduct provided to FOS staff, numerous items from FOS’ internal guidance tool Discovery, information relating to the training of staff, a copy of the Channel 4 Dispatches documentary in 2018 about FOS, storage capacity of its computer systems and information relating to the publication of its decisions. FOS refused to comply with the requests citing section 14 of FOIA. The Commissioner’s decision is that FOS is entitled to rely on section 14 of FOIA. The Commissioner does not require further steps. Information Tribunal EA/2023/0544 Under Appeal.