Financial Ombudsman Service
- Date 10 November 2023
- Sector Other
- Decision(s) FOI 1(1): Not upheld, FOI 10(1): Upheld
The complainant has requested information from the Financial Ombudsman Service (“the public authority”) regarding processes and rules used for specific complaints or requests. The public authority provided some information in relation to the request, however, it denied holding any further information. The Commissioner’s decision is that on the balance of probabilities, the public authority does not hold any further information in relation to the request and as such, the public authority has complied with its obligations under section 1(1) of FOIA. However, the Commissioner finds that the public authority breached section 10 of FOIA, as it provided information outside of the 20 working day timeframe. The Commissioner does not require the public authority to take any steps as a result of this decision notice.