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Financial Ombudsman Service

  • Date 26 February 2024
  • Sector Other
  • Decision(s) FOI 17: Upheld, FOI 21: Not upheld, FOI 40(1): Not upheld, FOI 40(2): Not upheld

The complainant has requested information relating to a complaint. The Financial Ombudsman Service (“the public authority”) handled the request as a subject access request (‘SAR’). The Commissioner’s decision is that the public authority was correct to handle the request as a SAR and any other information is exempt under section 21 (information reasonably accessible to applicant via other means) or section 40(2) (personal information). The Commissioner does not require further steps.