Financial Ombudsman Service
- Date 20 March 2024
- Sector Other
- Decision(s) FOI 10: Upheld
The complainant requested information from Financial Ombudsman Service Limited (the public authority). By the date of this notice the public authority had not issued a substantive response to this request. The Commissioner’s decision is that the public authority has breached section 10(1) of FOIA in that it failed to provide a valid response to the request within the statutory time frame of 20 working days. The Commissioner requires the public authority provide a substantive response to the request in accordance with its obligations under FOIA.