Post Office Limited

The complainant requested information about people from Fujitsu and the Post Office Limited who gave assurances about the Horizon IT system as mentioned in a letter by the former Chief Executive. The Post Office Limited (‘the Post Office’) refused to comply with the request citing section 12 (cost limit) of FOIA. The Commissioner’s decision is that the Post Office was entitled to refuse to comply with the request in accordance with section 12(1) of FOIA. The Commissioner also finds that the Post Office complied with its obligations under section 16 to offer advice and assistance. The Commissioner does not require the Post Office to take any steps.