Reading Borough Council

The complainant requested bus audio announcements. Reading Transport Limited (trading as ‘Reading Buses’) (“RTL”) refused the request under the exemption in section 43 (commercial interests). The Commissioner’s decision is that RTL failed to demonstrate that the exemption in section 43 is engaged and breached section 17 by failing to issue a proper refusal notice. The Commissioner requires RTL to disclose the requested audio announcements to the complainant.