Department for Work and Pensions

The complainant has requested emails associated with London Jobcentres. The Department for Work and Pensions (DWP) relied on section 12(1), cost of compliance, to refuse to comply with the request. The Commissioner’s decision is that DWP is entitled to rely on section 12(1) to refuse to comply with the request. The Commissioner finds that DWP did not provide adequate advice and assistance in accordance with section 16. However, the Commissioner has ordered remedial steps which would also rectify this matter in decision IC-316713-L5R8. As the complainant in both cases is the same person, the Commissioner is exercising his discretion to not duplicate this action.