London Borough of Hackney

The complainant has requested information to explain how the London Borough of Hackney (the Council) calculates an energy charge. The Council provided narrative responses but did not address whether or not it held recorded information relevant to the request. The Commissioner’s decision is that, if the Council does hold recorded information, it has failed to make this available within the statutory time for response set out at regulation 5(2). If the Council does not hold recorded information then it has failed to issue a refusal notice citing regulation 12(4)(a) within the statutory time for response.  The Commissioner requires the Council reconsider the request, conducting appropriate searches, and issue a fresh response to the complainant.