Financial Ombudsman Service Limited
- Date 13 March 2025
- Sector Other
- Decision(s) FOI 1(1)(b): Upheld, FOI 10(1): Upheld
The complainant has requested information about 138 Final Decisions that were excluded from publication in the last five years. The Financial Ombudsman Service (FOS) initially refused to provide the requested information, citing sections 31 and 40(2) of FOIA. These exemptions concern investigations and third party personal information respectively. In its internal review, FOS accepted that these exemptions did not apply and provided the requested information. The Commissioner’s decision is that FOS breached section 1(1)(b) and 10(1) of FOIA by providing information to which the complainant was entitled outside the statutory timeframe. The Commissioner does not require further steps.