Canolfan Iechyd Llangollen Health Centre

The complainant requested information in respect of complaints against various members of staff at Llangollen Health Centre, Plas Madoc and Glyn Ceirog Surgery for each year from 1 January 2015 to 2 April 2025. Llangollen Health Centre (the Health Centre) provided the total number of complaints received by the whole Practice for a three year period. However, it refused to provide the information for the individuals specified in the request citing section 40(3A) of the FOIA. During the course of the Commissioner’s investigation, The Health Centre confirmed that it considered that the mere confirmation or denial of whether it held relevant information falling within the scope of the request would be disclosing personal information and it stated that it was relying on section 40(5) of the FOIA to neither confirm or deny whether it held relevant information. The Commissioner’s decision is that the Health Centre was entitled to rely on section 40(5) of the FOIA to refuse this request. The Commissioner does not require any steps.