Hertfordshire County Council
- Date 23 April 2026
- Sector Local government
- Decision(s) EIR 13(5a): Not upheld, EIR 5(2): Upheld
The complainant requested information from Hertfordshire County Council (“the council”) relating to activities carried out by builders near to their property, and the regulatory and enforcement actions taken by the council in response to that. The council refused to confirm or deny whether it held any information falling within the scope of the request, relying on Regulation 13(5A) of the EIR (third‑party personal data). The Commissioner’s decision is that the council was entitled to rely on Regulation 13(5A) of the EIR. He has, however, decided that the council failed to comply with Regulation 5(2) of the EIR in that it did not provide a response to the request within 20 working days of the receipt of the request. The Commissioner does not require further steps.