Betsi Cadwaladr University Health Board
- Date 21 May 2026
- Sector Health
- Decision(s) FOI 10(1): Upheld, FOI 12(1): Not upheld, FOI 16(1): Upheld, FOI 17: Upheld, FOI 40: Not upheld
The complainant requested information about complaints. Betsi Cadwaladr University Health Board (‘the board’) partly complied with one element of the request but relied on section 12 of FOIA to refuse to comply fully with that element because of the excessive cost involved. The board refused the remainder of the request, relying on section 40 of FOIA, including section 40(5B) in respect of the duty to confirm or deny. The Commissioner’s decision is that the board is entitled to rely on section 12(1), and sections 40(2) and 40(5B) of FOIA to refuse to comply with parts of the request. However, the board didn’t comply with its duty under section 16(1) (advice and assistance) and the timeliness of its response didn’t comply with sections 1(1), 10(1) and 17. It’s not necessary for the board to take any steps.
Correction: contrary to findings in this decision notice, the board’s response to the request did not breach sections 1(1), 10(1) and 17 of FOIA.