Staines Health Group

Reprimand Issued - Staines Health Group sent excessive medical details about a terminally ill patient to their insurance company. The patient requested that five years of medical records be sent to them to review, before being sent to the insurer in order to progress the claim. But, instead of five years medical history being sent to the patient, Staines Health Group sent 23 years of medical records direct to the insurer. The patient believed the excessive disclosure of unnecessary medical records led to a reduction in the payout of their claim. Failures of Staines Health Group included a lack of written process for staff to follow when handling insurance requests and a lack of regular refresher data protection training for staff.