The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Enforcement action

41 in total

Muscle Foods Limited

03 March 2021, Monetary penalties, Retail and manufacture

Muscle Foods Limited sent approximately 135,651,627 marketing emails and 6,354,426 marketing SMS messages to individuals without their consent, over a period of seven months.  

Valca Vehicle and Life Cover Agency Ltd

25 February 2021, Monetary penalties, Finance insurance and credit

Between 15 June 2020 and 20 July 2020 a total of 95,004 connected unsolicited direct marketing messages were received by subscribers, resulting in 114 complaints.

Just Hype Ltd

18 February 2021, Monetary penalties, Retail and manufacture

Between 1 June 2019 and 12 June 2020, a confirmed total of 1,746,632 direct marketing messages were sent at the instigation of Just Hype Ltd. These messages contained direct marketing material for which subscribers had not provided adequate consent.

Call Centre Ops Limited

12 February 2021, Monetary penalties, Marketing

There have been multiple breaches of regulation 21 by Call Centre Ops Limited arising from the organisation’s activities over a six-month period, and this led to a substantial number (159,461) of unsolicited direct marketing calls being made to subscribers who were registered with the TPS. Furthermore, Call Centre Ops Ltd has been unable to demonstrate that it held valid consent for the purposes of these calls.

House Guard UK Limited

12 February 2021, Monetary penalties, Retail and manufacture

Between 8 May 2018 and 31 December 2018 House Guard UK Limited  indicated that it had conducted a direct marketing telephone  campaign in respect of which they admit that approximately  669,966 were connected to subscribers. Of these calls 371,958  were made to TPS registered numbers, without conducting any  due diligence on the data provided to them.

Seafish Importers Limited

28 January 2021, Monetary penalties, Retail and manufacture

Between 23 August 2019 and 7 April 2020, a confirmed total of 491,995 direct marketing messages were sent by Seafish Importers Limited and received by subscribers. Of those messages, 276,866 were sent between 20 March 2020 and 7 April 2020, during the height of the Covid-19 pandemic, relating to the sale of face masks. These messages contained direct marketing material for which subscribers had not provided valid consent.

Repair & Assure Ltd

27 January 2021, Monetary penalties, Retail and manufacture

Repair & Assure Ltd were responsible for making 1,103,292 nuisance calls between 2 January and 11 June 2019. The ICO and TPS received 88 complaints about the calls, which all related to washing machine warranties.

Chameleon Marketing (H.I) Ltd

27 January 2021, Monetary penalties, Marketing

Between 17 March and 2 July 2019, Leeds based CML made 617,323 direct marketing calls to people registered with the TPS. The calls promoted boiler replacements and resulted in 52 complaints from the public.

Solar Style Solutions Limited

27 January 2021, Monetary penalties, Retail and manufacture

Over a four month period SSSL made 188,665 calls of which 126,019 were to TPS registered users and generated 29 complaints.

Rancom Security Limited

27 January 2021, Monetary penalties

The ICO and TPS received 94 complaints about the West Midlands security systems company for calls it made between 1 June 2017 and 31 May 2018. Of the 851,392 calls made 565,344 were to TPS registered users.

Pownall Marketing Limited

16 December 2020, Monetary penalties, Finance insurance and credit

The Information Commissioner’s Office (ICO) Financial Recovery Unit (FRU) is starting proceedings to retrieve £250,000 from defunct company Pownall Marketing Limited (PML). The company was recently fined by the ICO for making over 350,000 nuisance calls.

Pension House Exchange Limited

09 December 2020, Monetary penalties, Marketing

The Information Commissioner’s Office (ICO) has fined  Pension House Exchange Limited has been fined £45,000 for making  39,722 connected unsolicited calls for the purposes of direct marketing in relation to occupational pension schemes or personal pension schemes   contrary to regulation 21B of PECR.

OSL Financial Consultancy Limited

04 December 2020, Monetary penalties, Finance insurance and credit

The Information Commissioner’s Office (ICO) has fined OSL Financial Consultancy Limited (OSL) £50,000 for illegally sending 174,342 nuisance marketing texts

Ticketmaster UK Limited

13 November 2020, Monetary penalties, Retail and manufacture

The ICO has fined Ticketmaster UK Limited £1.25 million for failing to protect customers' payment details.

Marriott International Inc

30 October 2020, Monetary penalties, Transport and leisure

The ICO has fined Marriott International Inc £18.4million for failing to keep millions of customers’ personal data secure.  

Reliance Advisory Limited

29 October 2020, Monetary penalties, Marketing

The Information Commissioner’s Office (ICO) has fined Reliance Advisory Limited (RAL) £250,000 for breaking electronic marketing law.  

British Airways

16 October 2020, Monetary penalties, Transport and leisure

The Information Commissioner’s Office (ICO) has fined British Airways (BA) £20m for failing to protect the personal and financial details of more than 400,000 of its customers.

Studios MG Limited

08 October 2020, Monetary penalties, Marketing

The Information Commissioner has fined Studios MG Limited £40,000 for sending thousands of unlawful marketing emails to people without their permission.    

Digital Growth Experts Limited

24 September 2020, Monetary penalties, Marketing

The Information Commissioner’s Office (ICO) has fined Digital Growth Experts Limited (DGEL) £60,000 for sending thousands of nuisance marketing texts at the height of the pandemic.

CPS Advisory Limited

10 September 2020, Monetary penalties

Swansea company CPS Advisory Ltd was fined £130,000 for making more than 100,000 unauthorised direct marketing calls to people about their pensions.

Koypo Laboratories Ltd

12 August 2020, Monetary penalties, Marketing

Organisation is responsible for instigating the transmission of 21,166,574 unsolicited communications by means of electronic mail to subscribers for the purposes of direct marketing between 1 March 2017 and 31 March 2018 without their consent.

Rain Trading Ltd

03 August 2020, Monetary penalties, Marketing

Organisation responsible for making 270,774 unsolicited direct marketing calls to subscribers on the TPS register without valid consent between 1 January 2018 and 29 November 2018.

Decision Technologies Limited

02 July 2020, Monetary penalties, Marketing

Price comparison and technology company fined £90,000 for a contravention of Regulation 22 of the Privacy and Electronic Communications (EC Directive) Regulations 2003

Black Lion Marketing Ltd

27 March 2020, Monetary penalties, Marketing

Black Lion Marketing Ltd fined £171,000 for making unsolicited direct marketing calls.

Cathay Pacific

04 March 2020, Monetary penalties, Transport and leisure

Cathay Pacific Airways Limited £500,000 for failing to protect the security of its customers’ personal data. Between October 2014 and May 2018 Cathay Pacific’s computer systems lacked appropriate…