London Borough of Redbridge

The London Borough of Redbridge (the council) has had a consistently poor level of performance in terms of response times to requests. This has been highlighted by engagement between the Commissioner’s staff and the council where it was discovered that the council had a significant number of overdue requests awaiting a response and was not responding to approximately 30% of requests within the statutory timeframe. The Commissioner has reached the view that the council’s request handling practices do not conform to part 4 of the section 45 Freedom of Information Code of Practice1 , issued by the Cabinet Office in July 2018 (the Code).