We have a robust but fair approach when recovering fines, providing payment plans where debtors are in genuine financial hardship. However, where we identify organisations that can pay but won’t pay, we will pursue formal recovery action which can result in insolvency. Equally, where directors seek to avoid payment via insolvency we actively exercise our full rights as a creditor, including nominating Insolvency Practitioners whose investigations can result in personal claims against directors.
Formal debt recovery via insolvency can be complex and take several years to conclude so whilst it may appear that no money has been recovered, action is still actually ongoing and we will update our website when we receive dividends (payments).
We also work closely with other enforcement agencies to disrupt and obstruct seriously non-compliant directors who for example, may persist in continuing to make nuisance calls or send unsolicited spam despite our fine. This can result in directors being disqualified and further civil action or criminal prosecutions.
Civil monetary penalties
We issued 17 final civil monetary penalties in 2020, totalling £42,416,000.
Data controller |
Sector |
Date of final notice |
Act |
Fine |
| DSG Retail Ltd | Retail and manufacture | 9 January 2020 | DPA | £500,000 |
| CRDNN Limited | Marketing | 2 March 2020 | PECR | £500,000 |
| Cathay Pacific | Transport and leisure | 4 March 2020 | DPA | £500,000 |
| Black Lion Marketing Ltd | Marketing | 27 March 2020 | PECR | £171,000 |
| Decision Technologies Limited | Marketing | 2 June 2020 | PECR | £90,000 |
| Rain Trading Ltd | Marketing | 3 August 2020 | PECR | £80,000 |
| Koypo Laboratories Ltd | Marketing | 12 August 2020 | PECR | £100,000 |
| CPS Advisory Ltd | Pensions | 4 September 2020 | PECR | £130,000 |
| Digital Growth Experts Limited | Marketing | 22 September 2020 | PECR | £60,000 |
| Studios MG Limited | Marketing | 6 October 2020 | PECR | £40,000 |
| British Airways | Transport and leisure | 16 October 2020 | DPA | £20,000,000 |
| Reliance Advisory Limited | Marketing | 27 October 2020 | PECR | £250,000 |
| Marriott International Inc | Transport and leisure | 30 October 2020 | DPA | £18,400,000 |
| Ticketmaster Ltd | Retail and manufacture | 13 November 2020 | DPA | £1,250,000 |
| OSL Financial Consultancy Limited | Finance, insurance and credit | 4 December 2020 | PECR | £50,000 |
| Pension House Exchange Limited | Marketing | 9 December 2020 | PECR | £45,000 |
| Pownall Marketing Limited | Finance, insurance and credit | 16 December 2020 | PECR | £250,000 |