The ICO exists to empower you through information.

If you are a sole trader or a representative from a small or medium sized business or charity and you have a question about data protection, freedom of information or any of the laws we regulate, you can contact us. Our normal opening hours are Monday to Friday between 9am and 5pm (excluding bank holidays).


Call us on 0303 123 1113 to speak to a member of our team.

If you’re calling from abroad, please call us on +44 303 123 1113.

Live chat

 Talk online with one of our team via our live chat. 

If you think your question is complex or you want to ask multiple questions - our helpline is the best service for you. If you start a live chat and we need to give you lots of information - we will probably ask you to call us.



Send your question to us

We'll call or email you back.

About your question

Please don't provide anything sensitive here, like health details, or your credit card number. Maximum 2000 characters

About your organisation

About you

If you provide your phone number, we may call you with advice. This allows us to better understand your question and gives you the opportunity to ask follow-up questions. We will still provide a case reference number

Access expert help for your business

Advisory check-ups are short informal sessions aimed at providing practical advice to sole traders, small organisations and charities employing fewer than 50 staff.  

Advisory check-ups are conducted online via Microsoft Teams meetings and last for about two hours. The sessions are carried out free of charge by staff members from our dedicated SME Service Hub team, who focus on the needs of small organisations like yours. We’ll discuss your current processes and procedures in relation to data protection and provide recommendations on how to improve.

Click here for more information and to apply for a check-up.

Join our SME feedback group

Are you the owner, leader or decision-maker for a small business, group or organisation in the UK? Whether you have staff or trade by yourself, make your voice heard by joining the ICO’s feedback group. This group welcomes you if you’re from a small- to medium-sized enterprise (SME) or any small organisation in the UK employing fewer than 249 staff. As a member of our feedback group, you’ll be asked for your feedback on guidance developed by the ICO specifically to help SMEs. To apply, please fill in the SME feedback group application form.

Service for individuals who are deaf or have a hearing or speech impairment

If you need to contact us via the phone and you are deaf or have a hearing or speech impairment, you can use the free BT service Relay UK.

Install the free app on your smartphone, tablet, or computer, which you can access on your app store. Then our advice line on 0303 123 1113, Mon - Fri, 9am-5pm.

The Relay UK service itself is free. You'll only pay your normal charges for the calls.

If you want to use your textphone to contact us, dial 18001 followed by 0330 123 1113.

Alternatively, you can also contact us using our live chat.