E-learning
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Due to the Data (Use and Access) Act coming into law on 19 June 2025, this guidance is under review and may be subject to change. The Plans for new and updated guidance page will tell you about which guidance will be updated and when this will happen.
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- Setting strong passwords – a useful guide
- We've had a breach - what happens next?
- No need to panic: Simple ways to deal with SARs
- Data protection and telephone marketing: a two-minute guide
- Data protection explained in three minutes
- Cyber security guidance for small businesses
Setting strong passwords – a useful guide
In this short video, Sarah from the NCSC talks about how to keep people’s information safe online using strong passwords.
No need to panic: Simple ways to deal with SARs
This session aims to make the SAR process easier for you by providing a practical understanding of how to deal with subject access requests. The session may be most useful for smaller organisations, but as we’ll give you practical advice on common issues you might face, the session will also be useful to any data protection specialist who is interested in tips and suggestions based on our real-life experience of answering everyday questions from organisations.
Script for this video
Whether you’re calling businesses or members of the public, a targeted and well thought out telemarketing campaign can be hugely impactful for your business. In this video we’re talking about the rules when you’re marketing to individuals- that’s the general public. We’ve got information about B2B marketing rules in the SME Hub.
We want to help you comply with the law and make the most of your marketing. Here are our three key requirements for marketing by phone.
1. Check people’s preferences
You can make marketing calls, but you mustn’t call anyone who’s registered with the Telephone Preference Service, known as the TPS. The only exception to this rule is where someone has specifically asked to get these calls from you. You can find more information on the TPS website.
You must also check your own ‘do not contact list’ as you mustn’t call anyone who’s told you they don’t want to receive marketing calls from you.
The rules are different for direct marketing calls about pensions and claims management services, so take a look at our SME web hub if these are relevant to your business.
2. Make it clear that it’s you who is calling
Each time you make a marketing call, your phone number must be displayed and you must tell people who you are and give your contact details if asked.
3. Recognise there are different rules for automated and live calls
If you want to make automated marketing calls, you must have people’s consent to receive recorded marketing messages. Consent to receiving live marketing calls doesn’t count.
By following these rules you’ll be able to reach out to people and grow your business in a reputable way.