The ICO exists to empower you through information.

If you are a public authority subject to the Freedom of Information Act (FOIA) and the Environmental Information Regulation (EIR), it is important to respond to requests in a timely manner. You must respond to information requests within the statutory 20 working day period, unless impacted by specific circumstances shown in the legislation.

You could track information requests as they are processed. This could help ensure you respond within the statutory deadline.

We have created a template to help record and track FOI and EIR requests. It is split into three parts:

Non-working days template - Refer to this page before completing the trackers. Follow the instructions on the page to edit the provided non-working days and add additional dates.

Request tracker - Record all stages of handling an information request.

Internal review tracker - Record all stages of handling an internal review.

We have provided additional instructions on the first page of the template to help you navigate and use the template effectively. You can also customise this template to suit your needs.