The ICO exists to empower you through information.

The accuracy principle in data protection law means you must:

  • take all reasonable steps to ensure the personal information you use and generate through your content moderation processes is not incorrect or misleading as to any matter of fact; 
  • keep the personal information up-to-date, if necessary; and
  • consider any challenges from users about the accuracy of the information you’ve gathered through your content moderation.

For example, if you determine that a user has violated your content policies and you record this on their account, you must: 

  • ensure that this record is accurate; 
  • keep it up-to-date, where necessary; and
  • take reasonable steps to rectify or erase the record without delay, if a user successfully appeals that they have not breached your content policies. 

Further reading