The ICO exists to empower you through information.

Make a complaint about how an organisation has used your personal information

1. What is your complaint about?

Accessing personal information from an organisation

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2. Is the information you want to access about you or another living person?

Yes - it's about me or another living person

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3. What are the details of your complaint?

I was sent all the information I asked for but the organisation took too long

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4. Have you complained to the organisation directly?

Yes

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5. How did the organisation respond when you complained?

They responded with an explanation but I still want to complain

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Complain to the ICO

If you’ve received a full and final response from the organisation but are still concerned about how long it took to respond you can complain to us.

We will record the details of the complaint to inform our regulatory work but it is unlikely we will look into this further.

For information about what we do with personal data see our privacy notice.