Thank you

Thank you

Thank you for sending us your complaint. You'll receive an automated email shortly to confirm we've received it. 

We understand that problems involving your personal information can be upsetting and difficult. We’ll look at your complaint as soon as we can. We also understand that your data protection concern might be just one part of a wider situation you’re dealing with. To help we’ve put together a list of other organisations who may also be able to support you at this time. 

What’s next

Timescales

We’re helping a lot of people with their complaints right now. Complaints which we need to look at in more detail are currently being assigned to case officers within 40 weeks of submission. 

Complaints process

We assess each complaint individually and use our data protection complaint handling framework to decide how far we need to look into it. This can range from a light-touch review to carrying out more detailed enquiries. The framework helps us be consistent while allowing us to be flexible enough for the wide range of complaints we receive. 

Our framework explains our complaints process, the possible outcomes and what you can do if you disagree with the outcome of your complaint. 

Communication

We will contact you about your complaint via email or phone. Please contact us to let us know if you need us to communicate with you in a specific or alternative way. We will do whatever we can to support your needs.

Tell us about your experience

We're looking to improve the complaints process. Please take a five minutes to complete our survey to let us know about your experience: complaint form survey (opens in a new window).