Following the change to data protection law on 25 May 2018, there is currently a very high demand for our services. Waiting times on our helpline can be considerable and it is likely to take us a significant amount of time to answer the email enquiries we’ve already received. When our live chat service appears unavailable this is because all of our staff are in chats with other customers.

We’re increasing our resources and are committed to reducing wait times for all our customers. But we’re receiving lots of enquiries that are answered in guidance we have already published and lots of enquiries from people who are concerned about misleading rumours they’ve heard about the GDPR.

Before you call or email us, and to avoid an unnecessary delay in getting an answer to your question, please make sure you have searched our website for all relevant guidance. You can type keywords into the search box at the top right of the screen. You should also read our GDPR myth busting blogs. They may put your mind at rest.

If you’ve been unable to find an answer to your question, please contact us. If it’s a question we have answered already, we may send you a link to the relevant part of our guidance. But we will do our best to provide you with the information you need.

Live chat allows you to have an online conversation with someone at the ICO.

Our live chat service is usually available 9am-5pm Monday to Friday (excluding bank holidays).

Outside of those times or occasionally, if all of our agents are busy at the time, our service won’t be available.

You may wish to try again at another time during our open hours. Or, if during office hours, call us instead on 0303 123 1113.


For information about what we do with personal data see our privacy notice.