Following the recent change to data protection law, there is a high demand for our services.

Before you contact us, and to avoid an unnecessary delay in getting an answer to your question, please make sure you have searched our website for all relevant guidance. You can type keywords into the search box at the top right of the screen.


Live chat allows you to have an online conversation with someone at the ICO.

Our live chat service is usually available 9am-5pm Monday to Friday (excluding bank holidays).

Outside of those times or occasionally, if all of our agents are busy at the time, our service won’t be available.

You may wish to try again at another time during our open hours. Or, if during office hours, call us instead on 0303 123 1113.

 For information about what we do with personal data see our privacy notice.