The ICO exists to empower you through information.

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  • 1. What is your complaint about?

    How an organisation is using personal information

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  • 2. Is your concern about how an organisation has used yours, or another living person's data?

    Yes - my data

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  • 3. Is your complaint ONLY about the customer service you have received from an organisation?


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  • 4. Have you complained to the organisation directly?


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Complain to the organisation

You should give the organisation you’re unhappy with a chance to sort things out before complaining to us.

Many data protection complaints can be resolved quickly and easily directly with the organisation. 

We recommend you write to, or email the organisation as soon as possible using the template below.


[Your full address]
[Phone number]
[The date]

[Name and address of the organisation]
[Reference number (if provided within the initial response)]

Dear [Sir or Madam / name of the person you have been in contact with]

Information rights concern
[Your full name and address and any other details such as account number to help identify you]

I am concerned that you have not handled personal information properly.

[Give details of your concern, explaining clearly and simply what has happened and, where appropriate, the effect it has had on you.]

I understand that before reporting my concern to the Information Commissioner’s Office (ICO) I should give you the chance to deal with it.

If, when I receive your response, I would still like to report my concern to the ICO, I will give them a copy of it to consider.

You can find guidance on your obligations under information rights legislation on the ICO’s website ( as well as information on their regulatory powers and the action they can take.

Please send a full response within one calendar month. If you cannot respond within that timescale, please tell me when you will be able to respond.

If there is anything you would like to discuss, please contact me on the following number [telephone number].


Yours faithfully