The ICO exists to empower you through information.

Data protection and personal information complaints tool

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  • 1. What is your complaint about?

    How an organisation is using personal information

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  • 2. Is your concern about how an organisation has used yours, or another living person's data?

    Yes - my data

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3. Is your complaint ONLY about the customer service you have received from an organisation?

Ombudsman schemes can often direct a service provider to award a financial remedy where there are failings in a service, including delay and other administrative and customer service failings.

Awarding compensation is not within the remit of the ICO.

There is an Ombudsman for most service sectors, including health, finance, housing, energy, legal and some aspects of retail.

Details of how to contact an Ombudsman can be found here on the Ombudsman Association’s website. If an Ombudsman is dealing with a complaint that features data protection concerns, a separate complaint to the ICO may not always be required.

We work closely with a number of Ombudsman Schemes including the Energy Ombudsman, Communications Ombudsman and Housing Ombudsman Service to provide advice and support to their casework teams on how to deal with the data protection element of the complaint brought to them.

We work in this way to make it easier for you to raise a complaint in one place and to get answers to all aspects of your complaint. We do not share personal information to do this, but we do share advice, guidance and information about trends we are seeing in the specific sector area.