- Purpose and lawful basis for processing
- What we need
- Why we need it
- How long we keep it
- What are your rights?
- Do we use any data processors?
If you report a personal data breach at your organisation, we’ll collect information about you so we can communicate with you about the breach.
The lawful basis we rely on to process your personal data is article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulator.
Organisations must report any personal data breach to us without undue delay and, where feasible, within 72 hours.
In addition, public electronic communications service providers must report any personal data breach under the Privacy and Electronic Communications Regulations 2003 to us within 24 hours.
We provide a dedicated breach reporting helpline for this purpose, which can be contacted on 0303 123 1113. You can also report online.
Along with information about the breach, we’ll ask you for your name, email address and contact phone number, and the name and details of the person we should contact about the matter (if this isn’t you).
We need this information to record the breach, to make decisions about any action we may take, and to carry out those actions if necessary. We need the personal data we collect as we may contact you for more information and to inform you of the outcome of any investigation or decision we make about the breach.
We may also contact you to ask if you would be interested in participating in a customer satisfaction survey. If you would like to be included, we will pass your name and email address onto a third party to complete the survey on our behalf.
For information about how long we hold personal data, see our retention schedule.
If you agree to participate in the customer experience survey, ICS will keep your survey response for 30 days from the survey closes. They will keep your name and email address for 9 months from the survey expiry date.
As we process personal data in the breach form in our capacity as a regulator, you have the right to object to our processing of your personal data. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
For more information on your rights, please see ‘Your rights as an individual’.
We do not use any data processors for handling data breach reports.
We use the Institute of Customer Service (ICS) as a data processor to run our customer satisfaction surveys.