The ICO exists to empower you through information.

Data protection and personal information complaints tool

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  • 1. What is your complaint about?

    Accessing personal information from an organisation

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  • 2. Is the information you want to access about you or another living person?

    Yes - it's about me or another living person

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  • 3. What are the details of your complaint?

    I've not received a response from the organisation

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  • 4. How long have you waited for a response?

    More than a month

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  • 5. Have you contacted the organisation again, asking for a response?

    Yes

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Complain to the ICO

If you have had no response from the organisation after one month, you can complain to us.

If you complain to us, you’ll need to provide the following information:

    • copies of any letters or emails about your complaint, between you and the organisation (if you submit a screenshot of any emails, messages, letters etc. please include the date you received or sent them); and
    • any other evidence that supports your complaint.

If you’re complaining for someone else, you will need to send us a letter of consent signed by them or evidence that you can act on their behalf.

If you do not provide the information we need, it may delay the progress of your complaint.

For information about what we do with personal data see our privacy notice.

Make a complaint